Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should only involve money you can afford to lose. Please gamble responsibly and within your means.
Age Verification
You must be 18 years of age or older to participate in online gambling in New Zealand. If you are under 18, please do not access gambling services. We are committed to protecting young people from the potential harms of gambling.
Warning Signs of Problem Gambling
Please be aware of these warning signs that may indicate problem gambling:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about time spent gambling
- Gambling with money needed for essential expenses (rent, food, bills)
- Difficulty controlling gambling urges or stopping when you want to
- Neglecting work, study, family, or social relationships due to gambling
- Experiencing mood changes related to gambling outcomes
- Borrowing money or accumulating debt to fund gambling
- Feeling anxious or irritable when unable to gamble
- Needing to gamble with larger amounts to achieve the same excitement
- Failed attempts to cut back or quit gambling
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Controls
Most reputable online gambling operators provide tools to help you gamble responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specific period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a session or time period
- Wagering Limits: Control the amount you can wager per bet or spin
- Reality Checks: Enable notifications at regular intervals reminding you how long you've been playing and how much you've spent
- Self-Exclusion: Take a break from gambling by temporarily or permanently closing your account
- Account Closure: Permanently close your gambling account if you wish to stop entirely
Use these tools to maintain control over your gambling activity and stay within your entertainment budget.
Support Organisations & Resources
If you need help with problem gambling, these organisations provide free and confidential support:
New Zealand
- Problem Gambling Foundation – Free helpline and support services
www.problemgambling.nz - Gambling Helpline (Samaritans) – 0800 654 655
Free, confidential support 24/7
International Resources
- GamCare (UK) – Support for problem gambling
www.gamcare.org.uk - GamStop (UK) – National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia)
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (USA)
www.ncpgambling.org
If You Need Help
Don't struggle alone. If you or someone you know is experiencing problems with gambling, please reach out to one of the support organisations listed above. Help is available, it's confidential, and it's free.
Your wellbeing is important. Seek help today if gambling is causing you distress or financial hardship.